All Systems Operational

About This Site

Welcome to Chatlayer's home for real-time information on system performance and security. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

You may contact us at support@chatlayer.ai to report an incident.

Chatlayer App ? Operational
90 days ago
100.0 % uptime
Today
Chatlayer Bot Engine Operational
90 days ago
100.0 % uptime
Today
Chatlayer Webhook API ? Operational
90 days ago
100.0 % uptime
Today
Chatlayer NLP Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
New Egress IP addresses Nov 2, 10:00-10:05 CET
Update - We have shifted the release date of the new Egress IP Addresses by 1 day, to November 2, 2021, to account for a national holiday.

If you are whitelisting Chatlayer IP addresses, please add these new IP addresses to ensure the Chatlayer requests aren't blocked.

You can find a full overview of all IP addresses, including the newly added ones, here: https://docs.chatlayer.ai/support/saas-regions-and-ip-ranges
Oct 29, 14:38 CEST
Scheduled - By November 1st 2021 we will start using new Egress IP addresses. If you are whitelisting Chatlayer IP addresses, please add these new IP addresses to ensure the Chatlayer requests aren't blocked. You can find a full overview of all IP addresses, including the newly added ones, here: https://docs.chatlayer.ai/support/saas-regions-and-ip-ranges
Sep 14, 16:04 CEST
Chatlayer V1 Webhook API Response Time
Fetching
Past Incidents
Dec 8, 2021

No incidents reported today.

Dec 7, 2021

No incidents reported.

Dec 6, 2021
Resolved - Today we experience a short period in which loading newly trained NLP models was not possible.
Therefore, one might not see the excepted result, as the previous NLP model is still active.
This can be solved by starting a new training again by clicking the "Update NLP" button.
If this does not solve your problem or you need help, feel free to contact us on support@chatlayer.ai.

No live chatbots or voicebots were impacted, as this was only related to training new NLP models.
Dec 6, 15:00 CET
Dec 5, 2021

No incidents reported.

Dec 4, 2021

No incidents reported.

Dec 3, 2021

No incidents reported.

Dec 2, 2021

No incidents reported.

Dec 1, 2021

No incidents reported.

Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.