Degraded performance

Incident Report for Chatlayer

Resolved

This incident has been resolved.
Posted Dec 11, 2024 - 13:32 CET

Monitoring

New measures were taken and the delays are being normalized for chatbots and voicebots.
Posted Dec 11, 2024 - 11:03 CET

Investigating

The fix implemented did not solve all delays, we are still investigating. The impact is contained to the EU environment.
Posted Dec 11, 2024 - 10:12 CET

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Dec 11, 2024 - 09:25 CET

Investigating

We are currently investigating an issue that is causing delays on chatbots, voicebots and Knowledge base.
Posted Dec 11, 2024 - 08:52 CET
This incident affected: Chatlayer Bot Engine (Chatlayer Bot Engine - EMEA).