Major outage of platform and bots

Incident Report for Chatlayer

Resolved

This incident has been resolved.
Posted Jun 12, 2023 - 17:15 CEST

Monitoring

The issue has been identified and a fix was implemented. We are monitoring the situation.
Posted Jun 12, 2023 - 15:02 CEST

Investigating

We are investigating the issue that is affecting the access to the platform and performance of the bot engine.
Posted Jun 12, 2023 - 13:30 CEST
This incident affected: Chatlayer Bot Engine (Chatlayer Bot Engine - EMEA) and Chatlayer Voice Engine (Chatlayer Voice Engine - EMEA).