Short period of failed NLP trainings between 3:15 PM CET and 5:45 PM CET.
Incident Report for Chatlayer
Today we experience a short period in which loading newly trained NLP models was not possible.
Therefore, one might not see the excepted result, as the previous NLP model is still active.
This can be solved by starting a new training again by clicking the "Update NLP" button.
If this does not solve your problem or you need help, feel free to contact us on

No live chatbots or voicebots were impacted, as this was only related to training new NLP models.
Posted Dec 06, 2021 - 15:00 CET