Issue with chatbots and voicebots in EU environment
Incident Report for Chatlayer
Resolved
This incident has been resolved.
Posted Sep 09, 2024 - 23:02 CEST
Monitoring
The issue has been identified, a fix has been implemented and we are monitoring the bots performance.
Posted Sep 09, 2024 - 15:21 CEST
Update
We are continuing to investigate the issue and narrowed down to delays in the bot engine, which causes delays to chat and voicebots.
Posted Sep 09, 2024 - 14:57 CEST
Update
We are continuing to investigate this issue.
Posted Sep 09, 2024 - 14:54 CEST
Investigating
We are currently investigating issues with some voicebots in the EU environmnent.
Posted Sep 09, 2024 - 14:04 CEST
This incident affected: Chatlayer Bot Engine and Chatlayer Voice Engine.
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