Issue with chatbots and voicebots in EU environment

Incident Report for Chatlayer

Resolved

This incident has been resolved.
Posted Sep 09, 2024 - 23:02 CEST

Monitoring

The issue has been identified, a fix has been implemented and we are monitoring the bots performance.
Posted Sep 09, 2024 - 15:21 CEST

Update

We are continuing to investigate the issue and narrowed down to delays in the bot engine, which causes delays to chat and voicebots.
Posted Sep 09, 2024 - 14:57 CEST

Update

We are continuing to investigate this issue.
Posted Sep 09, 2024 - 14:54 CEST

Investigating

We are currently investigating issues with some voicebots in the EU environmnent.
Posted Sep 09, 2024 - 14:04 CEST
This incident affected: Chatlayer Bot Engine (Chatlayer Bot Engine - EMEA) and Chatlayer Voice Engine (Chatlayer Voice Engine - EMEA).
← Current Status Powered by Atlassian Statuspage