Voicebots - STT issues

Incident Report for Chatlayer

Resolved

A fix has been implemented and this incident has been resolved.
Posted Jul 31, 2024 - 18:56 CEST

Investigating

We are currently investigating an issue with voicebots, where user utterances are not being translated into text for some calls.
Posted Jul 31, 2024 - 18:18 CEST
This incident affected: Chatlayer Voice Engine (Chatlayer Voice Engine - EMEA).